Privacy Policy

TWO OLIVES DESIGN & PRINT CUSTOMER PRIVACY POLICY

 Two Olives Design & Print is collectively referred to as "Two Olives Design & Print", "we" or "us" in this policy.

OVERVIEW

Maintaining the security of your data is a priority at Two Olives Design & Print, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times.  Two Olives Design & Print is also dedicated to being transparent about what data we collect about you and how we use it.

 

This policy provides you with information about:

- how we use your data;

- what personal data we collect;

- how we ensure your privacy is maintained; and

- your legal rights relating to your personal data.

 

HOW WE USE YOUR DATA

General

Two Olives Design & Print uses your personal data:

- to provide a service for you as a client/customer

- to make tailored offers and discounts specific to you

- to return monies owed to you

- with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;

- for market research purposes - to better understand your needs;

- where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Marketing and Promotional Communications

 Two Olives Design & Print may use your personal data for electronic marketing purposes (with your consent) and may send you postal mail with discounts and offers.

You have the right to opt out of receiving promotional communications at any time, by:

  1. Emailing; corrinnethorne.design@gmail.com

  2. Sending a direct message through social media platforms
    www.facebook.com/twoolivesdesign
    www.instagram.com/twoolivesdesign

  3. Sending a secure message via the ‘contact’page on this website

 

Sharing data with third parties

Our service providers and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include other printers, designers and suppliers. Two Olives Design & Print only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls

Other third parties

Aside from our service providers, Two Olives Design & Print will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

- governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: -

- to comply with our legal obligations;

- to exercise our legal rights (for example in court cases);

- for the prevention, detection, investigation of crime or prosecution of offenders; and

- for the protection of our employees and customers.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. The maximum period we will normally hold any personal data is 7 years.

WHAT PERSONAL DATA DO WE COLLECT?

Two Olives Design & Print may collect the following information about you:

- your name

- your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;

- ABN and Business Name

- purchases and orders made by you;

- when you make a purchase or place an order with us, your payment details;

- your communication and marketing preferences;

- your interests, preferences, feedback and survey responses;

- your location;

- your correspondence and communications with Two Olives Design & Print; and

- other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed, Instagram or public Facebook page).

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when we discuss your design & print needs, or you send an email direct to Two Olives Design & Print for enquiries. Other personal data is collected indirectly, for example via social media platforms in recommendations. We may also collect personal data from third parties who have your consent to pass your details to us.

Our controls

Two Olives Design & Print is committed to keeping your personal data safe and secure.

Our security measures include: -

- regular cyber security updates

- confidentiality, discretion and integrity.

- internal policies setting out our data security approach and training for employees.

 WHAT YOU CAN DO TO HELP PROTECT YOUR DATA

Log out and close the browser when using a public computer and have sent an enquiry through our website.

YOUR RIGHTS

You have the following rights:

- the right to ask for a copy of personal data that we hold about you (the right of access);

- the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);

- the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);

- the right to opt out of any marketing communications that we may send you and to object to us using/holding your personal data if we have no legitimate reasons to do so (the right to object);

- the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and

- the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).

If you wish to exercise any of the above rights, please contact us using the contact details set out in this policy.

COOKIES

Our websites may use cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our Cookie Policy.

Cookies Policy

What are cookies?

Like most websites, we may use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details.  Two Olives Design & Print can use cookies to monitor your browsing and purchasing behaviour.

 What are cookies used for?

The main purposes for which cookies are used are: -

  1. For technical purposes essential to effective operation of our websites, particularly in relation to online and site navigation.

  2. For Two Olives Design & Print to market to you and send targeted updates and offers.

  3. To enable Two Olives Design & Print to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.

 This policy was last updated on 23rd May 2018.